1. General information

Who is the Data Controller?

VERONICA ASTOLFO SIMONATO (“ASTOLFO”) with registered office in Mercerie n. 738 - 30124 Venice (Italy) Tax Code STLVNC71T42L736J VAT no. 03650840279 ("ASTOLFO"), is the Data Controller, ie the person who decides how and why to process your personal data.

You can always contact ASTOLFO by writing to the above address, calling the number 041-2960640 or by writing to the email info@astolfovenezia.com

2. What personal data do we collect?

The categories of personal data that ASTOLFO collects and processes when you browse or shop on astolfovenezia.com are the following:

a) we collect the personal data necessary to conclude and execute your purchase on astolfovenezia.com such as name and surname, e-mail address, shipping address, billing address, telephone and payment data;

b) we collect your e-mail address when you sign up for our newsletter service;

c) we process the personal data you provide us when you contact our Customer Service to provide you with the requested assistance;

d) with your consent, we collect and use your personal data for marketing purposes;

e) we collect information about your browsing on astolfovenezia.com, such as the pages you visit and how you interact with the single page and we save this information on our servers.

We inform you that ASTOLFO does not process personal data relating to minors. If you access astolfovenezia.com and use the services offered by ASTOLFO, you declare that you are of legal age.

3. How do we use the personal data collected?

ASTOLFO collects and processes your personal data for the following purposes:

a) conclude and execute the purchase contract for the products offered on astolfovenezia.com. When you complete your purchase, we ask you for the personal data necessary for the execution of the contract, such as payment, anti-fraud checks if you choose to pay by credit or debit card, billing, product shipping and any management of the returned.

b) registration on the Site and use of the services offered to registered users. Registration on the Site is possible by entering some personal information, necessary to ensure your identification and the performance of the services offered to registered users.

c) provision of the services offered on astolfovenezia.com. To this end, ASTOLFO needs to collect, in relation to each service and its characteristics, the personal data necessary for the performance of the service requested by you.

d) management of requests to our Customer Service, which uses the personal data you provide to satisfy your requests for information and requests for assistance.

is)  statistical analysis and surveys. We use some information on your use of the Site to carry out statistical analyzes and surveys in order to improve our offer and our services;

f) sending commercial and promotional communications following the purchase of one of our products, so-called soft spam. Following the purchase of one of our products on the Site, we will send you communications containing our commercial proposals or related products and services to the e-mail address you provided us with.

g) subject to your express consent, we may use the contact details you have provided for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. Furthermore, always with your consent, we will be able to use your contacts as part of market research and surveys for the detection of satisfaction in order to improve our services and the relationship with our users. These communications will take place exclusively in the manner you have chosen (via e-mail, SMS, telephone, paper mail, Whatsapp).

h) If you wish to authorize the activities referred to in points g) and h) and subsequently do not wish to receive further communications from ASTOLFO or if you wish to limit the ways in which you will be contacted, you can interrupt these communications at any time by simply clicking on the appropriate "unsubscribe link "Present at the bottom of each communication or by writing an email to info@astolfovenezia.com specifying the data to be removed.

We inform you that you may receive further communications from us even after submitting your unsubscribe request, as some submissions may have already been planned, our systems may take some time to process your request.

In relation to all the activities indicated above, we will process your personal data mainly through IT and electronic tools; the tools we use guarantee high safety standards, in full compliance with current legislation.

4. Legal basis of the processing

We process your personal data only in the presence of one of the conditions provided for by current legislation, and specifically:

a) for the conclusion and execution of a contract to which you are a party.

When we process your data for the conclusion of the purchase contract of which you are a part, we take care to use only the minimum information necessary for the execution of the same. This basis legitimizes the processing of personal data that takes place in the following activities: 

- conclusion and execution of a purchase contract for the products offered on astolfovenezia.com;

- registration on the Site and use of services reserved for registered users;

- provision of the services offered on astolfovenezia.com;

- management of your requests by our Customer Service.

The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data to us or not, but in the absence of the requested data it will not be possible for us to conclude or execute the contract and your requests. This means that you will not be able to purchase the products and you will not be able to use the services of ASTOLFO and that ASTOLFO will not be able to manage your requests;

b) to follow up on a legal obligation.

In the event of the conclusion of a contract for the purchase of goods on astolfovenezia.com, the User's data will be processed to fulfill the legal obligations to which ASTOLFO is bound in accordance with the tax provisions and other regulations to which ASTOLFO is subject. You are free to decide whether to conclude a contract and whether or not to communicate your data to us, but if you do so, your data will be necessary and will be processed to fulfill the aforementioned legal obligations to which ASTOLFO is bound.

c) based on your consent.

We will carry out the following treatments only if you have given us your express consent:

• carrying out marketing activities and opinion polls and market research;

Providing us with your personal data for these activities is absolutely optional. You are free to provide us with your data for these purposes, but in the absence of the same it will not be possible for ASTOLFO to carry out marketing activities, opinion polls and market research, and to analyze your habits.

5. How long do we keep the data?

We keep your personal data for a limited period of time, which varies according to the type of activity that involves the processing of your personal data.

After this period, your data will be permanently deleted or in any case made irreversibly anonymous.

Your personal data is stored in compliance with the terms and criteria specified below:

a) data collected to conclude and execute contracts for the purchase of goods on astolfovenezia.com: up to the conclusion of the administrative-accounting formalities. The billing data will be kept for ten years from the billing date;

b) data relating to the payment: up to the certification of the payment and the conclusion of the related administrative and accounting formalities resulting from the expiry of the right of withdrawal and the terms applied for contesting the payment;

c) data collected in the context of the use of services offered on astolfovenezia.com: these data are kept until the termination of the service or cancellation of the subscription to the service by the User;

d) data related to user requests to our Customer Service: the data useful to assist you will be kept until your request is satisfied;

e) data used for commercial communication activities towards users who purchase products on astolfovenezia.com (soft spam): these data are kept until the termination of the service or the exercise of the opposition by unsubscribing by the user;

f) data provided for commercial communications activities, opinion polls and market research: up to the request by the user to interrupt the activity and in any case within 2 years of the user's last interaction of any kind with ASTOLFO;

g) data used to personalize the Site and to show customized commercial offers: as long as the user does not request the cessation of the activity and in any case within two years of the user's last interaction of any kind with ASTOLFO;

h) data used for carrying out market research and surveys for the detection of satisfaction: as long as the User does not request the cessation of the activity.

i) data in our possession for the management of web push notifications: up to the revocation of consent by the user and in any case for a maximum of 365 days from the date of the last visit to our site by the user.

In any case, for technical reasons, the termination of the processing and the consequent definitive cancellation or irreversible anonymization of the related personal data will be final within thirty days from the terms indicated above.

6. Who will process your data?

Your personal data will be processed by ASTOLFO internal staff specifically trained and authorized for processing.

Your personal data will also be transmitted to third parties that we use to provide our services; these subjects have been adequately selected and offer a suitable guarantee of compliance with the rules on the processing of personal data. These subjects have been designated as data processors and carry out their activities according to the instructions given by ASTOLFO and under its control.

The third parties in question belong to the following categories: banking operators, internet providers, companies specialized in IT and telematic services; couriers; companies that carry out marketing activities; companies specialized in market research and data processing.

Your data may be transmitted to the police forces and to the judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow ASTOLFO to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

7. Your rights

You can exercise your rights at any time with reference to the specific processing of your personal data by ASTOLFO. Find below their general description and how to exercise them.

a) Access your data and modify it: you have the right to access your personal data and to request that it be corrected, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.

b) Revoke your consent: you can revoke at any time a consent you have given for the processing of your personal data in relation to any activity for marketing purposes. In this regard, we remind you that the sending of commercial and promotional communications, the carrying out of market research and surveys for the detection of satisfaction for the personalization of the website and commercial offers based on your interests are considered marketing activities. . Upon receipt of your request, we will promptly stop the processing of your personal data based on this consent, while different treatments or based on other assumptions will continue to be carried out in full compliance with the provisions in force.

c) Opposition to the processing of your data: you have the right to object at any time to the processing of your personal data carried out on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, ASTOLFO will have to evaluate the reasons for your request.

d) Delete your data: in the cases provided for by current legislation you can request the cancellation of your personal data. Once your request has been received and examined, if legitimate, we will promptly cease processing and delete your personal data.

e) Request that the processing of your personal data be temporarily limited: in this case ASTOLFO will continue to keep your personal data but will not process them, unless it is subject to your different request and the exceptions provided by law. You can obtain the limitation of the processing when you dispute the accuracy of your personal data, when the processing is unlawful but you oppose the cancellation of your data, when your data no longer serves us but you need it to exercise your right in court and when you object to the processing, during the period in which we evaluate the reasons for your request.

f) Request your data or transfer them to a person other than ASTOLFO ("right to data portability"). You can request to receive your data that we process based on your consent or under a contract with you in a standard format. If you wish, where technically possible, we may at your request transfer your data directly to a third party indicated by you.

In order to exercise some of your rights described above you can write info@astolfovenezia.com the owner of the aforementioned treatment.

To ensure that our users' data are not infringed or illegitimate by third parties, before accepting your request to exercise one of the rights indicated, we will ask you for some information to be sure of your identity.

8. Security measures

We protect your personal data with specific technical and organizational security measures, provided by Shopify and aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: the pseudonymisation or encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, ASTOLFO undertakes to regularly test, verify and evaluate the effectiveness of technical and organizational measures in order to ensure continuous improvement in the safety of processing.

9. Complaints

If you believe that the processing of your personal data has been carried out illegitimately, you can lodge a complaint with one of the competent supervisory authorities for compliance with the rules on the protection of personal data.

In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data.

More information on how to submit is available on the website of the Guarantor, at the address http://www.garanteprivacy.it.

10. Changes to this information

The constant evolution of our services may involve changes in the characteristics of the processing of your personal data described up to now. Consequently, this privacy statement may undergo changes and additions over time, which may also be necessary in relation to new regulatory interventions regarding the protection of personal data.

We therefore invite you to periodically check the contents: where possible, we will try to promptly inform you about the changes made and their consequences

The updated version of the privacy policy, in any case, will be published on this page, indicating the date of its last update.

11. Legislative references and useful links

The processing of your personal data is carried out by ASTOLFO in full compliance with the regulations on the matter provided for by the General Data Protection Regulation (EU) 2016/679, the rules on the processing of Italian personal data and the provisions of the Supervisory Authority. italian (http://www.garanteprivacy.it).