Terms of service

Welcome to our website ("astolfovenezia.com"). Access and use of astolfovenezia.com are activities governed by these General Conditions of Use. Access and use of this website as well as purchase of products on astolfovenezia.com, presuppose the reading, knowledge and acceptance of these General Conditions of Use.

This website is created on the Shopify platform, managed and maintained by VERONICA ASTOLFO SIMONATO ("ASTOLFO"), with registered office in Italy, Mercerie, 738, San Marco - 30124 Venice, C.F. STLVNC71T42L736J  VAT no. 03650840279.

If you need assistance you can write to info@astolfovenezia.com to request information regarding purchases and shipments, refunds and the return of products purchased on astolfovenezia.com, the registration form on the website as well as suggestions and other general information on the services provided by astolfovenezia.com. Remember that you can always contact astolfovenezia.com by email info@astolfovenezia.com

ASTOLFO may modify or simply update, in whole or in part, these General Conditions of Use. Changes and updates to the General Conditions of Use will be binding as soon as they are published on the website in this section. We therefore ask you to regularly access this section to check the publication of the most recent and updated General Conditions of Use of astolfovenezia.com. If you do not agree, in whole or in part, with the General Conditions of Use of astolfovenezia.com, please do not use our website.

The access and use of astolfovenezia.com, including the display of web pages, communication with ASTOLFO, the ability to download information on products and purchase them on the website, are activities conducted by our users exclusively for uses personal unrelated to any commercial, business and professional activity. Remember that you will be the one and only responsible for the use of astolfovenezia.com and its contents. In fact, ASTOLFO cannot be held responsible for any use of the website and its contents by any of its users that does not comply with the laws in force, without prejudice to the liability of ASTOLFO for willful misconduct and gross negligence. In particular, you will be the one and only responsible for the communication of incorrect or false information and data relating to third parties, without these having given their consent, as well as in consideration of an incorrect use of the same. 

The user is responsible for the custody and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise against ASTOLFO or third parties as a result of the incorrect use, loss, theft of such information.


1. Privacy Policy

Please read the Privacy Policy which also applies if the user accesses astolfovenezia.com and uses the related services, but does not purchase any product. The Privacy Policy helps you understand how astolfovenezia.com collects and uses your personal data and for what purposes.


2. Intellectual Property Rights 

The contents of astolfovenezia.com, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on astolfovenezia.com, including menus, web pages, graphics, colors, layouts, tools, fonts and website design, diagrams, layouts, methods, processes , the functions and the software that are part of astolfovenezia.com are protected by copyright and any other intellectual property right of ASTOLFO and the other rights holders. The reproduction, in whole or in part, in any form, of astolfovenezia.com of its contents, without the express written consent of ASTOLFO is prohibited.

ASTOLFO has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of astolfovenezia.com and its contents. With regard to the use of astolfovenezia.com, you are only authorized to view the website and its contents. You are also authorized to perform all those other temporary acts of reproduction, with no economic significance of their own, which are considered transitory or accessory, an integral and essential part of the visualization of astolfovenezia.com and its contents and all other navigation operations. on the website that are performed only for a legitimate use of astolfovenezia.com and its contents.

You are not authorized to make any reproduction, on any medium, in whole or in part of astolfovenezia.com and its contents. Any act of reproduction must be, from time to time, authorized in writing by ASTOLFO or, if necessary, by the authors of the individual works contained in the website. Such reproduction operations must in any case be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of ASTOLFO and the authors of the individual works contained in the website. The authors of individual works published on astolfovenezia.com have, at any time, the right to claim the authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act to damage caused to the works, whether of prejudice to their honor or reputation.

You undertake to respect the copyright of the artists who have chosen to publish their works on astolfovenezia.com or who have collaborated with astolfovenezia.com to create new expressive and artistic forms intended to be published, even if not exclusively on the website, or, again, which form an integral part of it. You are not, under any circumstances, authorized to use, in any way and form, the contents of the website and every single work protected by copyright and any other intellectual property right. By way of example, you will not be able to alter or, in any other way, modify the contents and protected works without the written consent of ASTOLFO and, where necessary, of the individual authors of the works published on astolfovenezia.com.

3. Trademarks and domain names

ASTOLFO is the exclusive owner of the logos and registered trademarks "Astolfo" and "Astolfovenezia.com" and any other distinctive sign that includes the word "astolfo", including the domain name "astolfovenezia.com".

You are not authorized, except for the consent of ASTOLFO to use said trademarks, to distinguish products or services even not similar to those of astolfovenezia.com. 

4. Links to other websites

astolfovenezia.com contains hypertext links (the "Links") to other websites that have no connection with astolfovenezia.com or ASTOLFO.

ASTOLFO does not control or monitor such websites and their contents. ASTOLFO cannot be held responsible for the contents of these sites and the rules adopted by them also with regard to your privacy and the processing of your personal data during your navigation operations. We therefore ask you to pay attention when you connect to these websites through the Links present on astolfovenezia.com and to carefully read their terms of use and privacy regulations. We remind you, in fact, that these General Conditions of Use and the Privacy Policy of astolfovenezia.com do not apply to websites managed by other parties other than ASTOLFO.

astolfovenezia.com provides links to other websites solely to facilitate its users in searching and browsing and to facilitate hypertext links on the Internet to other websites. The activation of the Links does not imply any recommendation or report by ASTOLFO for accessing and browsing these websites, nor any guarantee regarding their contents, services or goods supplied by them and sold to Internet users. 

5. Content Disclaimer

ASTOLFO has taken every precaution to avoid the publication, on the website, of contents that describe or represent scenes or situations of physical or psychological violence or such that, according to the sensitivity of users of astolfovenezia.com, they can be considered harmful to civil convictions, human rights and the dignity of persons, in all its forms and expressions.

In any case, ASTOLFO does not guarantee that the contents of the website are appropriate or lawful in other countries, outside of Italy.

However, if such content is deemed unlawful or illegal in some of these countries, please avoid accessing our website and if you choose, in any case, to access it, we inform you that the use you decide to make of the services provided by astolfovenezia.com will be your sole and personal responsibility.

ASTOLFO has also taken every useful precaution to ensure its users that the contents of astolfovenezia.com are accurate and do not contain incorrect or outdated information, with respect to the date of their publication on the website and, as far as possible , even later.

However, ASTOLFO does not assume any responsibility towards users for the accuracy and completeness of the content published on astolfovenezia.com, without prejudice to its liability for willful misconduct and gross negligence and unless otherwise provided by law.

Furthermore, ASTOLFO cannot guarantee users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection. For any problems encountered in the use of our website, please contact us at info@astolfovenezia.com. Likewise, we recommend that you contact your Internet service provider or check that every device for connecting to the Internet and accessing web content is properly activated, including your Internet browser. Although ASTOLFO tries to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents may not allow astolfovenezia.com to operate without suspensions, interruptions or discontinuities due to the need to update the website. website.

ASTOLFO has adopted adequate technical and organizational measures to safeguard the security of its services on astolfovenezia.com, the integrity of data relating to traffic and electronic communications with respect to the forms of use or knowledge not permitted as well as to avoid risks of dispersion, destruction and loss of data and confidential and non-confidential information, relating to its users, present on astolfovenezia.com, or of unauthorized access, or non-compliant with the law, to the data and information themselves.

6. Our trade policy

ASTOLFO has adopted its own commercial policy; its mission is to sell products through its services and its website only to the "final consumer", meaning by this term a natural person who acts, on astolfovenezia.com, for purposes unrelated to his own commercial, entrepreneurial or professional activity. turning point.

If you are not a final consumer, please do not use our services to purchase products on astolfovenezia.com. Otherwise, ASTOLFO will have the right not to accept purchase order proposals from subjects who are not final consumers and any other purchase order proposal that does not comply with condition of service.

7. Applicable law and dispute resolution

These General Conditions of Use are governed by Italian law and in particular by Legislative Decree 6 September 2005 n. 206 (Consumer Code). In the event of disputes arising from the General Conditions of Use between ASTOLFO and each of its end users, ASTOLFO guarantees, as of now, full adhesion and acceptance of the conciliation service SolveOnline. RisolviOnline is an independent and institutional service, provided by the Chamber of Arbitration of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on RisolviOnline regulations or to send a conciliation request, access Risolvionline.com.

We also inform you that the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the site http://ec.europa.eu/odr.

Remember that you can always contact the Seller, through the Customer care. For any other legal information, consult the sections: General Conditions of Use, Privacy Policy is Right of withdrawal.

8. Our commercial policy


The Seller carries out its e-commerce activity exclusively towards its end users who have reached the age of majority and who are "consumers". 


When we speak of "consumer" we refer to any natural person who acts on astolfovenezia.com for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", please refrain from concluding commercial transactions on astolfovenezia.com. 


In consideration of its commercial policy, the Seller reserves the right not to accept purchase order proposals from parties other than the "consumer" or in any case purchase order proposals that do not comply with its commercial policy, such as, for example, proposals for orders for which there is a report, or suspicion, of fraudulent or illegal activity. In such cases, the Seller will notify the user of the non-acceptance of the order proposal.

All order proposals sent to the Seller and returns made by users must also correspond to normal consumption needs. The Seller therefore monitors the number of order proposals sent and returns made.


These General Conditions of Sale exclusively regulate the sending of purchase order proposals for products available on astolfovenezia.com by the user and the acceptance of the same by the Seller.  

9. Information aimed at concluding the contract with the Seller pursuant to Legislative Decree 9 April 2003, n. 70


To conclude the purchase contract for one or more products on astolfovenezia.com, you must electronically send a purchase order proposal to the Seller by filling in the form available on astolfovenezia.com and following the relevant instructions. 


Before sending the order proposal, we remind you to carefully read the General Conditions of Sale and theInformation on the Right of Withdrawal, to print a copy using the print command and to store or reproduce a copy for your personal use. In compliance with article 51, paragraph 7, of the Legislative Decree 6 September 2005, n. 206 (the "Consumer Code"), before transmitting the order proposal, we will provide you with a summary of the commercial and contractual conditions that will apply to your product purchase order proposal and a summary of the information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the methods of delivery of the products purchased, the shipping and delivery costs; as well as the references, geographical address and contact methods of the Seller and the date by which the Seller, once your order proposal has been accepted, undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal. If applicable, you will be informed that, in the event of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales service and we will remind you of the possibility of using the conciliation service, independent and institutional, CD "RisolviOnline", provided by the Chamber of Arbitration of the Milan Chamber of Commerce as well as the possibility of using the platform for the alternative extra-judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr, made available by the European Commission.


On the confirmation page of the order proposal, which contains a reference to the General Conditions of Sale and the Information on the Right of Withdrawal, we will provide you with summary information about the essential characteristics of each product indicated in your order proposal, the price (including all applicable taxes or duties) and shipping costs.


The transmission of the order proposal to the Seller constitutes a binding purchase proposal for the user. Before proceeding with the transmission of the order proposal, you will therefore be asked to identify and correct any data entry errors. 


Once your order proposal has been sent, you will receive an automatic e-mail from the Seller to confirm receipt of your order proposal. Receipt of the aforementioned email does not constitute acceptance of your order proposal.


The contract is concluded when your order proposal is accepted by the Seller. The Seller will send you a second e-mail to confirm acceptance of your order proposal and the shipment of the products. This email will also contain a copy of the General Conditions of Sale and the summary document on the Right of Withdrawal.


The order proposal sent to the Seller will be archived in our database for the period of time necessary to process the order proposals accepted by the Seller and in any case in accordance with the law. You will be able to access your order proposal form by consulting the section II My Order


The language available to conclude the contract with the Seller is Italian or English.


The Seller may not accept your purchase order proposals that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products.

In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not accepted your purchase order proposal, specifying the reasons. If the products, presented on astolfovenezia.com, are no longer available or on sale at the time of receipt or processing of your purchase order proposal, it will be the Seller's responsibility to notify you, promptly and in any case within thirty (30) days to starting from the day following that on which you have sent your order proposal to the Seller, any unavailability of the products. If you have already paid the price for the products, the Seller will reimburse, without undue delay, what you have already anticipated and the sales contract will be considered terminated. 

The Seller also reserves the right not to accept purchase order proposals in the cases referred to in paragraph 8.3 above.


We remind you that, with the electronic transmission of the order proposal, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit your order proposal for the purchase of products on astolfovenezia.com.


By submitting the order proposal, you confirm that you also know and accept the additional information contained in astolfovenezia.com, also recalled via links, including the following General conditions and the Privacy Policy and theInformation on the Right of Withdrawal

10. Guarantees and indication of product prices 


The essential characteristics of the products are presented on astolfovenezia.com within each product sheet. However, the images and colors of the products presented on astolfovenezia.com may not correspond to the real ones due to the Internet browser and monitor used.


Product prices may be subject to updates. Make sure of the final sale price before submitting the related order proposal. In the event that there is a recognizable error in the indication - by ASTOLFO - of the price of a product or in the calculation of the amount requested in payment, ASTOLFO will not accept the order proposal and will contact the user in order to offer the opportunity to transmit the purchase order proposal for the product (s) at the correct price.


Purchase requests from countries not included among those displayed on the splash page will not be accepted by the Seller.


All products come with an identification tag attached with a disposable seal.


All products sold by ASTOLFO are covered by the legal guarantee of twenty-four (24) months for lack of conformity, in accordance with the applicable law. The lack of conformity of the product must be communicated to the Seller within two (2) months of its discovery. The lack of conformity can be communicated to the Seller by email info@astolfovenezia.com. In case of lack of conformity, you have the right to request the repair or replacement of the product. In the event that the aforementioned remedies are not possible or are excessively burdensome, you will be entitled to a reduction in the price paid or the termination of the sales contract, pursuant to art. 130 of the Consumer Code.

11. Payments


To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order proposal form. In no case will you be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument you have chosen. 


In case of payment by credit card, the financial information (for example, the number of the credit / debit card or the date of its expiry) will be forwarded via the encrypted protocol of the Shopify Paymant platform. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud on astolfovenezia.com. The price for the purchase of the products and the shipping costs, as indicated in the order proposal, will be charged to your current account at the time of shipment of the purchased products.

12. Shipping and delivery of products


To know the specific shipping and delivery methods of the products, access the section shipments. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are considered to be fully known and accepted by you at the time of transmission of the order proposal.

13. Customer Support


You can request any information by contacting us at info@astolfovenezia.com

14. Right of withdrawal


Click here to access the Right of Withdrawal section, which is an integral part of these General Conditions of Sale.

15. Times and methods of reimbursement


Whatever the payment method you use, the refund due, in whole or in part, is activated by the Seller, as quickly as possible and in any case within (14) days from the date on which the Seller became aware of the exercise of your right. of withdrawal after verifying the correct execution of your right of withdrawal and verification of the returned products.


The Seller reimburses using the same payment method used by you for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not have to incur any costs. further as a consequence of the reimbursement. If there is no correspondence between the recipient of the products indicated in the order proposal and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment.


We remind you that the value date of the re-credit is the same as the debit; as a result you will not suffer any loss in terms of bank interest.

16. Privacy


You will be able to obtain information on how we process your personal data by accessing the Privacy Policy.


For any other information about ours Privacy Policy you can contact us at info@astolfovenezia.com 

17. Modification and updating


The General Conditions of Sale are amended from time to time by the Seller also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on astolfovenezia.com.